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Hi David,

We have received your contact information, all focus is being put on the release of the product as soon as we get closer we will be in contact.

Hi Kwan,

Educational Pricing does not apply to already discounted programs.

Yes Edu pricing can be applied during purchases that are made at RSH. If your approved your account is tagged in our system.

Hi Karl,

We checked our system and everything is good on our end, the edu pricing is listed on the top and the retail price on the bottom when you select something to your cart.

Let me know if...

Hi Karl,

Can you please refresh your cache before logging in?

Karl,

If you log in to your RED account that you created and you were approved it will have Educational Pricing stated in the store section of the website.

They can still sign up they can still do trade-in and upgrades, there just is no educational pricing for those programs.

Any Student any program, we are seeing the camera be used in many different media platforms outside of the traditional film/photo industry.

Hope i can clear some things up.

Yes Dragon will only receive a 90 day warranty (this was the same for our MX upgrade with the RED ONE). When RED Armors were purchased they were covering the...

They wont live in fear, the people of Boston aren't built that way.

Thank you Bob. There will also be instructions when we notify you to send your camera in. In regards to the mount if you have a third party mount i would suggest removing it. We will do the...

"In Boston We Believe", this has a whole new meaning. This hit home for me, friends and family were all celebrating Marathon Day (Patriots Day) as it has become a tradition. Lucky they are all safe...

Andrew,

Please email directly I will work with your Rep and our Web Team and get this straightened out for you.

michaelk-at-red-dot-com

Best Regards,

Michael

The RED ONE trade in program has been closed for some time but yes we still offer the MX Upgrade to RED ONES.

We are still supporting RED ONE, we still offer the MX Upgrade. The RED ONE is still an industry work horse. The upgrade path was RED ONE to EPIC, EPIC to Dragon.

Mike,

I will have your Rep reach out to you. We are working on some big improvements for the my account section.

Jonathan,

We are still doing MX Upgrades. You can email mx-at-red-dot-com.

Best Regards,

Keegan

RED does work closely with leasing companies currently our Bomb Squad Reps have information that can be provided if asked.

Hello Udistir,

I will follow up on your order right now, your Bomb Squad Rep will be in contact with you shortly.

Best Regards,

Michael

Raphael & Udistir,

If your orders are being handled by REL the last batch of cameras are in transit and they should be fulfilling the rest of the BT orders by next week. With the Christmas and...

Dan,

Just to clarify, you were the last of Nick's customers to take delivery. We have a small handful of customers left that we are still taking care of.

It will be live soon.

Keegan

There is a light at the end of the tunnel we are almost there everyone. Cameras are coming out of QC and being shipped as they come out. Believe me we want to get these cameras in your hands.
...

Hi Stian,

RED has been pretty open on the forums regarding BT process times, we estimated 2-3 weeks. The estimates were a based on the volume orders and through put of our QC procedure. QC is not...

Ming,

Unfortunately there is not a “hotfix” for this or we would have done it. I apologize for the mishap and we are working to address the issue through firmware. I also believe your Rep has...